Frequently asked questions
Answers about 13Floors, RAG systems, digital knowledge assistants and AI agents.
Frequently asked questions
What is 13Floors?
13Floors is an AI automation and software engineering company. The public website presents services and case studies of production systems.
Who should hire 13Floors?
Teams that need production AI agents, RAG document intelligence, workflow automation, or custom web/mobile software with clear business outcomes—not just prototypes.
What problems does 13Floors solve?
Repetitive operational work, unreliable AI pilots, ungrounded document Q&A, and fragmented product delivery across AI, backend, and UI.
How is 13Floors different from a typical AI agency?
13Floors prioritizes bounded business problems, human oversight, evaluation, and systems that integrate with existing tools. Claims stay verifiable; metrics are not invented.
Where is 13Floors based?
13Floors is registered at Hallstadter Str. 62, D-96052 Bamberg, Germany. Work is delivered remotely across Germany, DACH, Europe and the USA. The address is the registered office, not a public walk-in location.
What is a digital knowledge assistant?
A digital knowledge assistant answers internal questions from approved company documents and cites sources. 13Floors builds this as a permission-aware RAG system, not a public chatbot that guesses from model memory.
What is an enterprise RAG system?
A RAG system retrieves passages from your documents, then generates an answer with those passages as context. For companies, the hard parts are permissions, citations, evaluation and integration—not the demo chat window.